Información general

País
India
Estado
Telangana
Ciudad
Hyderabad
Departamento
Information Technology
ID vacante
39442

Descripción y Requisitos

Infor’s Global Service Desk (GSD) is an in-house IT level 1 team comprised of IT professionals from different regions. The main function of the team is to provide remote technical support to Infor employees by troubleshooting any kind of technology related problem. Remote support includes assessment, resolution, or proper routing of problems within the IT organization. Support will be provided via email, chat or virtual interactions with end users.

 Job Responsibilities:

  • Identifies problems, research answers and provide end users with corrective steps to resolve technical issues remotely.
  • Contributes to the knowledge base by creating relevant articles.
  • Complies with agreed upon service level agreements (SLA) with the business.
  • Updates job knowledge by attending online courses, educational opportunities, or trainings given by different IT teams.
  • (optional) Participates in non-work related activities to improve soft skills and personal networks.
  • Adheres to Koch Market Based Management (MBM) Guiding Principles.

 Technical Job Responsibilities:

  • Windows OS (installation, upgrade, troubleshooting)
  • MacOS (installation, upgrade, troubleshooting)
  • Network connectivity and VPN (configuration and troubleshooting)
  • Office365 (installation, configuration, troubleshooting)
  • Exchange (mail account / distribution list / group mailbox setup, configuration)
  • Active Directory (account setup, group membership)
  • File Share (access and troubleshooting)
  • Server (windows OS patching, security remediation, troubleshooting)
  • Security (virus/malware cleanup, remediation)
  • Software (procurement, deployment, installation, troubleshooting)
  • Applications (account setup, configuration, troubleshooting)
  • Mobile Device (connectivity / MFA / InTune setup, troubleshooting)

 

Minimum Qualifications:

  • Problem solving and analytical skills.
  • Good English verbal and written communication skills.
  • Strong interpersonal skills able to interact with multiple people in different business roles.
  • Knowledgeable in Incident Management process.

 Preferred Qualifications:

  • At least three (3) years’ experience in the Information Technology industry.
  • Basic project management skills
  • Experience on programming in any language
  • Tier 1 Server or Network Administration, application Support like CRM, CLM,ERP, Salesforce etc.
  • Exposure to Powe BI, any automation scripts, Azure Admin tasks etc.



Acerca de Infor

Infor es una empresa global que proporciona productos de software en la nube para todas las áreas de un negocio y para todo tipo de industria. Infor desarrolla suites integrales por industria en la nube e implementa tecnología de forma eficiente que prioriza la experiencia del usuario, aprovecha la ciencia de datos y se integra fácilmente en los sistemas existentes. Más de 60 000 empresas en todo el mundo confían en Infor para ayudarles a superar las disrupciones del mercado y lograr la transformación digital en todas las áreas de sus negocios. 
Para más información, visita www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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